At Gnoce, we want your shopping experience to be smooth, fun, and worry-free. Whether you’re buying your first charm or your tenth necklace, this guide will walk you through common questions and helpful tips for a great experience.
Order Confirmation
After you complete your payment, you’ll receive an automatic confirmation email with your order details.
If you don’t receive it, check your spam or junk folder. Sometimes emails can be blocked or sent to the wrong folder. If needed, try using a different email address.
Payment Methods and Security
We accept major payment options including:
- PayPal
- Credit cards
- Klarna, Clearpay, Afterpay
- Apple Pay & Google Pay
Don’t worry — your payment is secure. Gnoce does not store your payment info. All transactions happen through encrypted and trusted systems.
Shipping & Delivery
Yes, we ship worldwide! Free Standard Shipping on orders over $79.
Processing time varies:
- In-stock items may ship the same day.
- Personalized/engraved items take 1–3 business days.
- Shipping speed depends on the method you choose at checkout.
- You can check our full Shipping & Delivery page for more details.
Customs, Taxes, and Extra Fees
Gnoce does not charge consumption taxes. However, depending on your country, you might be responsible for customs duties or taxes.
Order Changes
Made a mistake? No problem. If you need to change your order:
Email us at [email protected]
Or message us on Facebook/WhatsApp with your name, phone number, and order number.
Where’s My Package?
You can track your order with the tracking number we provide.
If your package is lost and it’s our fault, we’ll resend it or issue a refund. But if the delivery fails due to an incorrect address, the customer will need to take responsibility.
Privacy Protection
We respect your privacy. Your personal information is safe with us and will not be shared with third parties—except when needed to fulfill your order or with your permission.
Final Tip
Shopping for jewelry should be joyful, not stressful. Keep this guide handy next time you order from Gnoce, and don’t hesitate to reach out to our friendly support team if you need help.